Policies & FAQ

Service policies and frequently asked questions.

Privacy & data

• By default the platform does not persist your prompt or response bodies; it records usage metadata only (model, token counts, amount, error code, latency) for billing and operations.
• Production and test keys are kept in separate environments.

Refund policy

• Unused balance is refundable under the platform rules; actual usage is not.
• Details are handled with the console and support team.

FAQ

Does my balance expire? No. Balance never expires and works across all models on the platform.

How do I integrate existing code? Change the base URL to https://gateway.admesh.ai/v1 and add your API key — OpenAI SDKs need no other changes.

Which payment methods are supported? Common payment methods and corporate wire transfer; invoices are available in the console.

How do I debug an error? Check the error code reference first; include the request_id when contacting support.